Product questions
Respond to people asking about a product they saw in a post or story.
Channels · Instagram DMStatus: Concept
Instagram DM.
From product interest to a real conversation.
A concept for answering product questions in Instagram Direct — sizes, colours and availability — then handing serious buyers to your sales team. Products, stock and prices shown are illustrative only.
Concept Preview · Illustrative demos · Availability not confirmed
Instagram DM conceptIllustrative Demo
sample.boutique
Sample linen shirt
Illustrative product · price not shown
Do you have this in olive, size L?
Good question — I'll ask our team to confirm olive in L for you.
VARIANT CHECK · SAMPLE
OliveSandNavy
SMLXL
Availability: ask the team
The assistant never guesses stock.
Handoff → Sales queue (sample)
Illustrative product, variants and status. No real inventory, prices or customer identity.
Use cases
Where Instagram DM could help.
Variant & size help
Clarify which colour or size someone means before checking with the team.
Availability requests
Route stock questions to someone who can confirm current availability.
Sales handoff
Move a ready buyer to a teammate with the full conversation.
Capabilities
Designed around your team.
Proposed capabilities aligned with the REBNAL platform. None are live on this channel yet.
Product context
Keep the post or product reference attached to the conversation.
No invented answers
The assistant never guesses stock or price; it asks your team or your approved catalogue.
Sales queue
Hand ready buyers to a sales queue with a clear summary.
One shared inbox
Instagram DMs are intended to appear beside other channel conversations.
How it works
Four steps, with a person in the loop.
Workflow Demo · Not Live
STEP 01
DM about a product
Someone asks about an item they saw on your profile.
STEP 02
Clarify the variant
The concept assistant confirms size or colour without guessing stock.
STEP 03
Sales handoff
A teammate confirms availability and next steps.
STEP 04
Permission-led follow-up
Any later message needs consent and business approval.
Handoff & permission checkpoint
An Instagram handle is not a verified customer. Linking needs an approved identity check and a confirmed match.
Privacy & platform safetyResponsible by design.
Responsible by design.
Confirmed before launch.
Proposed safeguards. Actual compliance, security and retention details need confirmation before any launch.
Meta policies apply
A future integration would require Meta review and compliance with Instagram messaging rules.
Truthful product info
Stock and prices must come from your team or approved sources, never invented.
Respectful data use
Only collect what the purchase conversation needs.
Questions & answers
A little more clarity.
What to expect from these channel concepts, and what still needs to be confirmed.
Explore other channels
Part of REBNAL ChannelsOne conversation.
One conversation.
Every channel connected.
See how Instagram DM fits into the wider Channels vision, or start with Website Chat.