Everyday questions
Opening hours, delivery areas and service details answered from approved business knowledge.
Channels · WhatsApp BusinessStatus: Planned
WhatsApp Business.
Familiar, helpful, human.
A planned concept for answering customer questions on WhatsApp with your approved information, a clear path to your team and follow-ups that respect permission. No WhatsApp or Meta connection exists in this preview.
Concept Preview · Illustrative demos · Availability not confirmed
WhatsApp Business conceptIllustrative Demo
SB
Sample Business
Concept preview
Hi, is the blue kurta available in medium?
Thanks for asking! I'll check with the team so you get an accurate answer.
Handoff → Sales team
Great, thank you.
UNIFIED INBOX · SAMPLE
WhatsApp enquiry
Awaiting teammate
Website visitor #108
Answered from FAQ
Instagram enquiry
Assigned · Sales
Template-aware follow-up
Blocked until consent, opt-out check and approval.
Sample messages only. No WhatsApp, Meta or template approval is connected.
Use cases
Where WhatsApp Business could help.
Order enquiries
Gather the order reference a customer chooses to share and route it to the right teammate.
Booking requests
Collect a preferred time and pass the request to your team to confirm.
Opted-in updates
Proposed service updates only for contacts with recorded permission and no opt-out.
Capabilities
Designed around your team.
Proposed capabilities aligned with the REBNAL platform. None are live on this channel yet.
Approved answers only
Replies are designed to draw on knowledge your business has reviewed; uncertain answers go to a person.
Shared inbox context
WhatsApp threads are intended to sit alongside other channels in one team workspace.
Human handoff
Customers can ask for a person, and the summary travels with the conversation.
Template-aware follow-up
Future outbound messages would respect platform template rules and business approval.
How it works
Four steps, with a person in the loop.
Workflow Demo · Not Live
STEP 01
Customer writes in
An enquiry arrives from a future, configured WhatsApp Business number.
STEP 02
Approved answer
The assistant replies using reviewed business knowledge, or asks to clarify.
STEP 03
Team handoff
A teammate takes over with the thread and a short summary.
STEP 04
Permission check
Any later follow-up requires consent, opt-out checks and approval.
Handoff & permission checkpoint
A phone number in a chat is not a verified CRM contact. Linking needs an approved identity check and a confirmed match.
Privacy & platform safetyResponsible by design.
Responsible by design.
Confirmed before launch.
Proposed safeguards. Actual compliance, security and retention details need confirmation before any launch.
Platform rules first
Any future integration must follow WhatsApp Business policies, including template and messaging-window rules.
Opt-out respected
Customers who opt out are excluded from follow-up in the proposed design.
Minimal data
Ask only for what the enquiry needs and avoid sensitive details in chat.
Questions & answers
A little more clarity.
What to expect from these channel concepts, and what still needs to be confirmed.
Explore other channels
Part of REBNAL ChannelsOne conversation.
One conversation.
Every channel connected.
See how WhatsApp Business fits into the wider Channels vision, or start with Website Chat.