Channels · SMS & EmailStatus: Concept

SMS & Email.
Relevant follow-ups, with permission.

A concept for drafting approved SMS and email follow-ups that separate transactional updates from marketing, check opt-outs and wait for business approval. No messages are sent and no provider is configured.

Explore ChannelsSee how it works

Concept Preview · Illustrative demos · Availability not confirmed

Follow-up drafts conceptIllustrative Demo
SMS draftTransactional
Sample Clinic: your appointment request for Thu is received. Our team will confirm shortly. Reply STOP to opt out.
  • Verified contact
  • Transactional permission
  • Opt-out checked
  • Business approval · pending

Status: Awaiting approval

Email templateMarketing

Subject: New seasonal hours (sample)

Hello, we've updated our opening hours for the season…

Unsubscribe link included

  • Verified contact
  • Marketing consent · missing

Status: Blocked — no marketing consent

Drafts only. No SMS gateway, email provider or delivery metrics. Nothing is sent.

Use cases

Where SMS & Email could help.

Appointment reminders

Transactional reminders for bookings a customer made.

Service updates

Let customers know about the status of a request they raised.

Conversation recap

Send an agreed summary after a chat or call, with permission.

Opted-in offers

Marketing messages only for contacts with marketing consent.

Capabilities

Designed around your team.

Proposed capabilities aligned with the REBNAL platform. None are live on this channel yet.

Approval queue

Drafts wait for a teammate's approval before anything could be sent.

Purpose separation

Transactional and marketing messages have separate permission checks.

Opt-out checks

Every draft is checked against current opt-out status per channel.

Channel status

See whether a draft is queued, awaiting approval or blocked.

How it works

Four steps, with a person in the loop.

Workflow Demo · Not Live

  1. STEP 01

    Draft created

    A follow-up is drafted from a verified contact's conversation.

  2. STEP 02

    Permission check

    Purpose and channel consent are checked, including opt-outs.

  3. STEP 03

    Business approval

    A teammate reviews and approves or edits the draft.

  4. STEP 04

    Queue status

    The draft moves to a future send queue — not sent in this preview.

Handoff & permission checkpoint

Only verified contacts with channel-specific consent can enter a follow-up queue. Anonymous visitors cannot.

Privacy & platform safety

Responsible by design.
Confirmed before launch.

Proposed safeguards. Actual compliance, security and retention details need confirmation before any launch.

Easy opt-out

Every message would include a clear way to stop receiving it.

Purpose-specific consent

Transactional permission never implies marketing permission.

No sending here

No SMS gateway, SMTP server or delivery reporting is connected.

Questions & answers

A little more clarity.

What to expect from these channel concepts, and what still needs to be confirmed.

Explore other channels

Part of REBNAL Channels

One conversation.
Every channel connected.

See how SMS & Email fits into the wider Channels vision, or start with Website Chat.

Back to ChannelsDiscover Website Chat