Product enquiries
Answer size, colour and delivery questions from approved product info.
Industries · E-commerce & Online RetailStatus: Concept
E-commerce conversations.
Confirmed, clear, human-backed.
Explore how AI conversations could help online shops answer product questions, confirm cash-on-delivery orders and pass corrections and returns to your team.
Concept · Illustrative demo · Availability not confirmed
Shop Inbox · Fictional StoreIllustrative Demo
SAMPLE SCENARIOS · use arrow keys
Is the sample blue kurta available in size L?
I can't check stock. I've asked a teammate to confirm size L for you.
- Product
- Sample blue kurta
- Stock
- Not checked · no store connected
Fictional orders, customers and products. No WooCommerce or store connection; no inventory, payment or order data is fetched, stored, sent or changed.
Use cases
Where REBNAL could help.
COD confirmation
Confirm cash-on-delivery orders before dispatch.
Address clarification
Clarify area, road and house details with customers.
Returns & refunds
Collect return requests and route them to your team.
Integration concept
A WooCommerce concept
A possible future integration. No WooCommerce connection exists or is implied here.
Order events
A future connector could notify REBNAL when a COD order is placed.
Read-back only
Order details would be read back for confirmation, never changed by AI.
Team updates
Corrections and refunds would be applied by your team.
How it works
Four steps, people in control.
Workflow Concept · Not Live
STEP 01
Order or question
A customer orders or asks about a product.
STEP 02
Confirm details
Items and delivery address are read back.
STEP 03
Clarify or correct
Changes and returns are collected.
STEP 04
Team handles
Your team updates orders and refunds.
Human review checkpoint
AI never changes orders, stock, prices or payments. Corrections, returns and refunds always go to your team.
SafeguardsResponsible by design.
Responsible by design.
Confirmed before launch.
Proposed safeguards. Compliance, security and retention details need confirmation before any deployment.
No store data
No inventory, payment, order or customer data is fetched or stored.
Consent to contact
Confirmation messages follow consent, channel policy and opt-out.
Verify the buyer
A phone number alone doesn't prove who placed an order.
Questions & answers
A little more clarity.
What to expect from these channel concepts, and what still needs to be confirmed.
REBNAL IndustriesFewer surprises
Fewer surprises
at the doorstep.
See the Order Confirmation solution or talk to REBNAL about your shop.